7 Reasons

Tag: ticket

  • Guest Post: 7 Reasons My Experience With Northern Rail Was Shocking

    Guest Post: 7 Reasons My Experience With Northern Rail Was Shocking

    Okay.  This has never happened before, and it may never happen again but today, we’re bringing you a guest post on a Tuesday.  This is not because we’ve decided we can’t be bothered writing something ourselves, or that we can’t get enough material from the world not ending.  We could possibly write about that for a week.  We’re posting this today because well, frankly, a friend of one of the 7 Reasons team has just been through a ghastly and iniquitous experience at the hands of Northern Rail and fortunately – as a former journalist – he was in a great position to write it up for us.  We have, in the parlance of his former trade, a scoop.  So here’s indie-popster, former-journalist, father, husband-to-be and public relations man Conrad Astley to tell his tale of woe.  This should be a cautionary tale to us all.  Take it away, Con.

    The logo of the rail company, Northern Fail.

    When it comes to writing that autobiography, everyone needs their chapter about standing up for truth and justice. Their tale about sticking it to The Man. Their clammy-palmed, seat-of-the-pants courtroom drama.

    Well, here’s mine. And it was all about fifty pence.

    1.  Yes, You Read That Right. 50p.  Enough money to buy a packet of chewing gum, a bag of crisps, maybe a chocolate bar if you stick to the cheaper brands.  Enough to buy roughly one seventh of a pint if you drink in tastefully lit venues full of attractive, fashionable people, or maybe a quarter of a pint if you prefer hostelries that smell of dog hair and failure.  Yet for some reason, Northern Rail – one of the country’s biggest train companies who operate services from Carlisle to Crewe – insisted this sum was worthy of a criminal court’s time.

    2.  This Went On For A Long Time.  The story started last June, when I was making a return journey from Hyde to Manchester Piccadilly and mistakenly bought the wrong ticket. Yes, for readers outside Greater Manchester, that is Hyde of Harold Shipman fame.  For reasons far too tedious to go into here, I was travelling into the city centre from one station, with the intention of returning to another several hundred yards away.

    3. I Made A Mistake, But In Good Faith.  As the two stations were so close, I thought both journeys cost the same amount, so for the sake of convenience I bought a return ticket from the station I was returning to. It turned out I was wrong, and the difference between the two journeys was in fact 50p.  A Northern Rail official brought me to one side, took my name and address and, despite the tiny amount involved, told me in no uncertain terms that I had committed a criminal offence which carried a maximum fine of £1,000.

    4.  I Tried To Make Amends.  I tried explaining that this was an honest mistake and offered to pay a fixed penalty notice – once in person to the official and twice in writing – and even sent them a letter of complaint as a shot across the bow.  What happened next can only be described as strange. I received a letter of apology from Northern – admittedly for the fact they had not initially replied to my complaint rather than for the incident itself – along with a free one-day travel voucher.  I assumed the whole incident had been forgotten about. After all, nobody would prosecute someone they’d apologised to in writing, would they?

    5.  Suddenly...  It turns out they would. Fast forward to the first week of the new year, and a court summons landed on my doormat, accompanied by a list of witness statements and a sheet explaining that I was being prosecuted under legislation dating back to the great Victorian age of steam.  Was I going to be transported to the colonies? Not quite, but somewhat disturbingly, it did state I could – technically – be sent to prison for up to three months.*

    Of course, I didn’t need to worry and this was no big deal. In fact, the first few legal people I spoke to said the best thing to do would be to plead guilty and go all out with the mitigation.

    After all, the worst I’d be likely to get was a conditional discharge, as well as having to pay Northern’s £100 costs. And with a full time job, a young child and a wedding coming up, I didn’t need the hassle of going through a trial.

    6.  But It Was Wrong.  But on the other hand, doing this would mean getting a criminal record, which – no matter how small the offence – I’d have had to declare whenever I applied for a job, took out an insurance policy, or went on holiday to America. Was that worth it for 50p?  Some niggling thing deep down inside said I needed to fight this.

    Now, if there ever was an advert for joining a trade union, this is it. I contacted the good people on Unison (my trade union)’s legal advice line who told me that, as the train journey had been to get me into work, this was technically employment-related and that they’d pay for my representation.

    They also advised me to plead not guilty and even got me a barrister. This was getting serious.

    The case was finally heard on 16 May, three court hearings, 11 months, countless meetings and phone calls to lawyers, and a great deal of stress later.

    7.  They Came Out With A Lovely Line.  In order to win the case, Northern needed to prove three things: that I was travelling on the train on that day, that I had bought the ticket in question, and – beyond all reasonable doubt – that I had intentionally set out to defraud them.  The prosecution said that if everyone used the railway defrauded them of fifty pence every day, the rail companies would lose a huge amount.  I can’t remember the exact amount quoted, but I do remember feeling very concerned for the shareholders.  But, as my defence barrister pointed out in his closing statement, if my intention had been to defraud anyone, I might not have chosen a station a few hundred yards away from the one where I’d embarked. Perhaps the true fraudster might have gone for one of the three other stations closer into Manchester, which would of course have carried smaller fares.  This might have been the clincher, as the magistrates eventually found me not guilty.

    If a single ounce of common sense had been applied to the situation, it would never have gone anywhere near a court, and I would not like to estimate how much this little episode cost the taxpayer.

    As a regular passenger, I pay Northern Rail the best part of a grand a year for what is frankly a shoddy service. It’s good to know where their priorities lie.

     

     

    *The 7 Reasons team added that asterisk: A young child could have been deprived of her father for three months which would surely have hampered her development, for nothing.  For absolutely no reason.  Shame on you, Northern Rail.  Shame on you.

     

  • 7 Reasons That A Drawn First Test Was The Best Result For The Ashes

    7 Reasons That A Drawn First Test Was The Best Result For The Ashes

    The urn that contains The Ashes (Cricket,ECB,Australia,England,Test Match)

    1.  England.  For England, a draw in the Brisbane test is certainly a good start to proceedings.  We’ve already made certain that there will be no repeat of the 5-0 whitewash in 2006/7 (that I can’t remember) and we’ll be all the more confident as a result of that and, with the monkey off our back, we’ll be able to play more freely; without protests from animal rights activists angered by our wearing of the back-monkey.

    2.  Australia.  For Australia, despite being the home team, and despite the stunning manner in which they won their last home series, a draw isn’t a bad start either.  Now that many of their cricketing greats have retired, to devote more time to highlighting their hair and creosoting themselves – leaving Australia with players in their team that even Australians have to google – it was always going to be a tough series.  A loss would, quite simply, have been devastating for them.  At least with a draw the Australian public will retain some hope and confidence and will continue backing their team; whoever they are.

    3.  Andrew Strauss.  A draw’s a good result for Straussy personally.  It means we’re still in the hunt for The Ashes and, while this test can be seen as a positive in terms of his captaincy, will give him much needed time to work on his abysmal batting form.  Strauss was England’s lowest scorer in both innings at Brisbane scoring 0 and 110 runs respectively, which is 192 runs fewer than his opening partner.  A poor show indeed.

    4.  Ricky Ponting.  A draw, for Ricky Ponting, is no bad result.  He’s already received a lot of criticism from his countrymen and a draw is unlikely to add to that.  Despite him being the most dislikeable man in the history of Australia, I almost felt sorry for him earlier today (? Yesterday?  I just don’t know any more) while he was being booed by both of his own crowd.  And I would have done.  If I were mental.  Or he wasn’t Ricky Ponting.

    5.  @theashes.  Yes, the Twitter user with the best name on Twitter will also benefit from the draw.  The feckless American who decided to give herself the name @theashes without checking Google or Wikipedia first and now has over 5000 new followers and more Twitter mentions than…er…the actual test match got (remember the cricket anyone?) now has a few days (I still haven’t worked out how many, I have no idea what day it is and am also surprised to note that it’s now light outside) to choose which team she wants to support as the two teams are still level.  Then, when a Twitter-mob quickly forms to campaign to send @theashes to The Ashes, she can choose sides without accusations of glory-seeking, before payment is required for a plane ticket and the Twitter-mob dissipates even more quickly than it was formed.

    6.  Spectacle.  The draw leaves the rest of the contest evenly balanced and, as history has shown us, the best, the absolute best Ashes series are the closest fought ones.  Was the 2006/7 Ashes series actually exciting?  I asked someone who actually remembered the series and he said “No.”… “Mate”.  But the 2005 series and the 2009 series were both epic, close-fought affairs in which both teams gave their all and that everyone remembers fondly.  In fact, most right-thinking cricket-fans don’t mind their team losing in a close and exciting contest at all.*

    7.  International Relations.  Because of the draw we can continue to talk to Australians and they can continue to talk to us with pride and dignity intact all round.  We can pretend that Finn and Swann didn’t get knocked around the park a worrying amount in Australia’s second innings and that South Africa is just west of the Isle of Wight, and Australians can pretend that there were people in the stands on Monday and that they were just very small.  And quiet.

    *Did I mention I haven’t slept since…Tuesday?