A few weeks ago – much to the consternation of Italy – I went to Rome. Accompanying me on the epic trip was my girlfriend. While I have covered why Rome and I disagreed in great depth here, I did not speak about our flight home. A flight which split my...

1.  You’re the boss. The last thing BA need now is more bad publicity. The staff, therefore, are going to be under strict instructions to be extra pleasant to customers. Anything from getting away with being 3kg overweight (your luggage that is) to a constant...

1.  Anticipation. Getting on a plane is quite exciting. (Unless you’re going on a business trip to the middle of Russia. But let’s assume you are not). Let’s assume you are supposedly going somewhere nice. Kingston, Jamaica for example. That...